Senior Account Manager

October 12

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Quantum Metric

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Continuous Product Design • Product Analytics • Session Replay • Performance Metrics

501 - 1000

💰 $200M Series B on 2021-01

Description

• Quantum Metric's number one objective is happy people, diverse and inclusive culture. • We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. • As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. • We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. • We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work. • At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. • We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. • You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales, Product and Marketing to grow your customer base. • As a Senior Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization.

Requirements

• Bachelor's degree in a related field of study • Strong project management skills, organizational skills and high attention to detail • Strong verbal, written and presentation skills • 7+ years of experience in managing enterprise customer relationships • You take a solutions-focused collaborative approach to issues facing the team; both internally and externally • You are eager to be coached and share stories of success and failure with your peers to lift each other up. • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Proven track record of consistently meeting and exceeding individual retention and expansion goals • As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD • Healthy Rewards – Discount Programs • Calm App access • 401k and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • One-time stipend for work at home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)