Account Manager - Hotel Chains

March 28

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RateHawk

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RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

Travel • Hotel Booking Service • Consumer Online Service • B2B Travel Service • Hotel Booking Engine for B2B

201 - 500 employees

☁️ SaaS

🔌 API

📋 Description

• We are looking for an experienced and driven Account Manager – Hotel Chains to join our Global Chains team. • You will be responsible for managing a portfolio of hotel chain accounts from contract negotiation and onboarding support through to post-launch performance growth. • This is a key commercial role focused on unlocking revenue, ensuring operational readiness, and building long-term strategic partnerships. • Key Responsibilities • Account Management • Manage a portfolio of global and regional hotel chain partners. • Own the full lifecycle of chain relationships: negotiation, contracting, implementation support, and ongoing account development. • Ensure timely and smooth onboarding through coordination with product, tech, and supply operations teams. • Revenue Growth • Drive direct share and overall contribution from your assigned chains. • Identify and unlock upsell and optimization opportunities by analysing performance data and competitor benchmarks. • Collaborate with revenue optimization and marketing teams to improve visibility and traffic performance. • Performance Reporting & Insights • Develop and maintain regular performance dashboards and reporting packages. • Prepare and lead quarterly business reviews with chain partners. • Monitor key KPIs including GBV, direct share, profitability, and feed performance. • Operational Excellence • Troubleshoot integration and connectivity issues (e.g. SynXis, Juniper, Extranet). • Support product and tech teams in defining and prioritizing enhancements. • Ensure alignment with internal teams on rate plan, feed, and distribution strategy.

🎯 Requirements

• Relevant experience: Proven Experience in managing key accounts within the hotel, travel tech, or OTA space—ideally with global or regional chains. • Strong track record of driving revenue growth and performance uplift in complex, multi-stakeholder environments. • Ability to work autonomously, take ownership, and drive initiatives end-to-end. • Excellent communication and stakeholder management skills—able to engage confidently with partners and internal teams. • Solid understanding of hotel connectivity methods (SynXis, Derbysoft, Juniper, Extranet, Direct APIs, etc.). • Highly analytical and comfortable with reporting tools (Tableau, Excel, etc.). • Results-driven, structured, and able to prioritize in a fast-paced environment. • Experience with technical implementation of hotel systems is a plus. • Familiarity with performance marketing, META channels, and rate parity issues is a plus. • Ability to navigate CRM, contract lifecycle tools, and partner dashboards. • Location: Based in Europe. • Travel readiness: Willing to travel frequently to meet clients and attend industry events.

🏖️ Benefits

• Flexible schedules and opportunity to work remotely; • Ambitious and supportive team who love what they do, appreciate each other, and grow together; • Internal programs for adaptation and training, development of soft skills, and leadership abilities; • Partial compensation for participating in external training and conferences; • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world; • Corporate prices on hotels and travel services; • MyTime Day Off – an extra non-working day without loss of compensation.