Technical Account Manager - Ansible

20 hours ago

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Red Hat

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cloud computing • hybrid cloud management • Linux • open source • virtualization

10,000+

💰 Corporate Round on 1999-03

Description

• Provide personalised and attentive support to enterprise customers. • Build high-value relationships by understanding customer IT infrastructures and business needs. • Ensure customers have access to solutions for efficient technical environments. • Collaborate with internal teams such as Support Delivery, Engineering, and Product Management. • Conduct technical investigations of customer issues for solutions. • Manage customer cases and maintain clear documentation. • Engage with engineering teams to develop customer-driven solutions. • Deliver training and presentations to customer associates.

Requirements

• Combination of technical and customer-facing skills and the desire to embrace and develop both. • Prior professional experience in a support, development, engineering, or quality assurance (QA) organization, including technical and communication skills. • Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience. • Growth mindset and willingness to learn (as part of your on-boarding and further development process, you are expected to obtain specific technology certifications such as RHCE/OCP/OSP/Ansible). • Excellent verbal and written communication skills in English; ability to explain complex information, such as aligning Red Hat’s offerings to customer needs or use cases, to customers in straightforward terms. • Effective collaboration skills for working with internal and external associates; ability to manage internal and external communication and prioritise tasks according to their importance or urgency. • Experience with customising and deploying execution environments (considered a plus). • Knowledge or experience with OpenShift or RHEL (considered a plus). • Experience with Ansible Automation Platform on Red Hat OpenShift (considered a plus). • Knowledge on how to troubleshoot PostgreSQL databases and apply performance tuning (considered a plus). • Hands on experience with Automation - especially in regards to automating the deployment of Automation tools (eg. AAP, or Red Hat Satellite) (considered a plus). • Experience in troubleshooting Ansible Modules (considered a plus). • Good understanding and experience with automation in enterprise environments (considered a plus).