Strategic Account Manager

November 3

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U.S. FDA Food, Beverage, and Dietary Supplement Regulations • U.S. FDA Drug Regulations • U.S. FDA Medical Device Regulations • U.S. Cosmetic Regulations • U.S. Agent Regulations

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💰 Secondary Market on 2021-08

Description

• Responsible for customer retention and satisfaction within an assigned base of accounts related to ComplyHub and US Food business • Work to build strong relationships with customers and ensure they are satisfied • Play a critical role in driving company's commitment to delivering exceptional customer experiences • Regularly interact with ComplyHub and Complete Compliance customers • Maintain ongoing relationships with customers and ensure retention of their business • Implement policies and procedures to ensure high customer satisfaction • Work closely with cross-functional teams to assist in closing upsell/cross sell opportunities • Champion process optimization and ensure compliance with established processes and procedures • Engage with resources to ensure service level agreements attainment and delivery of high-quality results • Support projects for new technology insertion and integration.

Requirements

• Proven experience in customer relationship management, project management, and team leadership • Track record of success in sales and/or account management roles • Strong ability to work independently and collaboratively across teams • Ability to thrive in a fast-paced, dynamic, and ambiguous environment, with effective multitasking skills • Excellent communication and interpersonal skills • Familiarity with configuration and change management processes is a plus

Benefits

• Remote eligible • Paid time-off and paid vacation time • Medical, Dental, Vision, 401(k) with company match • Fun, collaborative work environment