Senior Customer Success Manager (Commercial) (GBP 73-83k, Remote, Share Options)

August 24

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💰 $870k Seed Round on 2014-01

Description

• This is an exciting opportunity for an entrepreneurial and enthusiastic CSM to be the first on the ground to co-create the role and influence revenue-generating strategies. Reporting to the Customer Success Lead, this will initially be a hybrid role between account management, customer success and new business, with the potential to specialise and narrow your focus as the team grows. • Until now, a PLG approach combined with some sales assist motions from CS has helped us to acquire, onboard and expand new customer accounts. We now want to move things to the next level and this is where you come in. • You'll work closely with our Customer Success Lead to develop new CS strategies that drive growth. This role is perfect for someone with a strong commercial sense, has the ability to analyse and interpret data and enjoys adding real value to customer relationships. You’ll collaborate with marketing, product, and support teams to understand our customers’ needs, define what steps they need to take to be successful and write the playbooks that help them get there.

Requirements

• Someone who can both land and expand. Experience managing a book of B2B business with a focus on net retention, low churn, expansions, and customer growth, ideally with a background in sales or close collaboration with sales teams. • Entrepreneurial mindset - you’re ambitious and independent. • Skilled in delivering demos, QBRs, webinars, and creating engaging customer success content/sales collateral. • A strong passion for learning product functionality and technical details. • Experience in forecasting, achieving revenue targets, CRM management, and managing projects across departments. • You thrive in a rapidly changing environment, using data to identify opportunities, shape processes, manage risks, and proactively solve customer problems. • Expertise managing asynchronous collaboration, ensuring clear, concise communication while managing time effectively across multiple time zones. • Exceptional English and great communication skills.

Benefits

• A great salary • Stock options • Work from anywhere you like (within at least +/- 2 hours of UK time) - co-working space will be provided if necessary • 30 days paid holiday + Dec 24 - Jan 1 company holiday • Birthday off + house move day off • Flexible hours • Annual training and conference allowance - £3,000 • A home office equipment contribution upon joining (then every 3 years) - £1,000 • Budget to visit local or international colleagues • Monthly health & wellbeing contribution - to be used as you see fit - £100 • Pension contribution • International travel - We host Guru Gatherings where we all get a chance to see each other in HD 🌎 Past locations have included Budapest, Dublin, London, Barcelona and Cape Town. Read more about our most recent trip here