Director, Client Engagement
October 3
Description
• Seeking a Director, Client Engagement to grow and retain business with existing clients in North America. • Responsible for managing, retaining, and growing support within client base. • Leading a team of 5-7 Client Engagement Managers. • Overseeing account management, client satisfaction, and service delivery. • Ensure client retention and contract renewals.
Requirements
• 10+ years’ experience selling enterprise software and services and "building new markets or businesses" either in start-up environments or working for international enterprise software companies. • 5+ years of experience in post-sales customer-facing roles - Account Management, Customer Success or equivalent roles. • 5+ years in a sales leadership or equivalent role with a proven track record of team building to drive strong sales results against target plans. • 5+ years of experience selling technology services including software Support, Managed Services and/or Professional Services. • Experience selling Services and Solutions for existing software products. • Ability to identify and develop executive relationships with clients, partners, industry analysts and press, and to leverage relationships for references, marketing assets, events and interviews. • Track record of outstanding Sales achievement, consistently meeting or exceeding quota, growing client accounts, and making annual Sales or President’s Club. • Experience managing deals, client accounts and/or portfolios to meet expense and margin targets. • Proven track record in helping clients leverage their IT solutions to meet business objectives. • Demonstrated results in leading cross-functional teams to execute projects and corporate initiatives and meet broad business goals. Rimini Street is a Team selling environment. Should have proven experience in team-selling, as over 50% of this role will entail selling with direct reports and helping them develop, manage and close sales deals.
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