Customer Success Manager - Veterans Affairs

3 days ago

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Rise8

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Agile Software Development • DevOps • Lean Product Management • User Centered Design • Digital Transformation

51 - 200

Description

• We’re transforming the United States Government and we know that takes a dream team. • We believe customer experience starts with employee experience, so we take care of our employees. • At Rise8, we continuously achieve unreached heights through next-level tech, and on-the-level collaboration. • Our methodology is about experimenting and learning, and our culture is empowering. • Rise8 is certified as a Great Place to Work with 100% of employees saying they love working here. • We are searching for a Customer Success Manager who has a passion for working with federal agency customers, in particular the U.S. Department of Veterans Affairs. • You will work across multiple account teams at once, typically composed of a Product Manager, User-Centered Designer, and Platform and/or Software Engineers. • As accounts mature, you’ll measure the health of the team and the account on a regular basis and drive remediation plans as needed. • With your business and ownership mentality, you’ll drive the account strategy that results in referenceable customers and expansion opportunities.

Requirements

• 5-10 years of experience in Customer Success, Program Management, or Services Delivery, ideally with federal agency customers particularly the U.S. Department of Veterans Affairs. • Excellent communication, collaboration, and facilitation skills to work with both internal teams and customer stakeholders. • Passion for growing your skills, tackling interesting work and challenging problems. • Strong problem-solving abilities and capacity to adapt quickly to changing account needs. • A business and ownership mindset with a focus on driving account strategy, customer satisfaction, and expansion opportunities. • Expert program management skills, with experience overseeing onboarding, delivery coordination, and risk mitigation for clients. • Proven ability to manage multiple account teams and stakeholders across various disciplines and levels. • Demonstrated experience aligning with customer goals, ensuring value delivery, and driving measurable outcomes. • Ability to travel up to 25%.

Benefits

• Flexible schedule in a 100% distributed workforce • Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage. • Retirement: 401k match at 10% gross pay. • Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 10 Federal holidays, your birthday, jury duty, and bereavement. • Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials. • Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store. • Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. OR Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit). • Equipment: We offer a MacBook Pro and multi-port adapter.