RTX
RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.
Advanced sensors • aerospace • aerostructures • avionics • air and missile defense systems
Director - ServiceNow Platform
2 days ago
RTX
RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.
Advanced sensors • aerospace • aerostructures • avionics • air and missile defense systems
📋 Description
• Accountable for RTX ServiceNow platform including license management, development, maintenance and testing. • Manage ITSM & HRSD processes, IT service management, demand intake, prioritization and delivery. • Partner with stakeholders to identify opportunities and implement solutions. • Contribute to enterprise-wide digital strategy execution ensuring alignment with business goals. • Provide technical leadership to a team of 70+ developers and architects for project milestones. • Ensure solutions are fit for purpose, in alignment with best practices using Agile principles. • Enable effective Tier 0 support to improve digital KPIs and platform effectiveness. • Research and build business cases for adopting latest digital tools for improved experience. • Drive proactive upgrades, maintenance and enhancements to platform for employee access. • Manage digital assets and enable disaster recovery for all digital technology. • Co-Lead unified employee portal design for digital, HR and finance needs. • Communicate regularly with senior leadership and stakeholders regarding software capabilities.
🎯 Requirements
• Minimum Bachelor’s degree or equivalent work experience with employee/customer experience. • Current certified ServiceNow System Administrator, preferably with ITIL process knowledge. • Minimum 14 years’ experience related to Agile leadership in shared service environment. • Minimum 8 years’ experience managing ServiceNow Platform. • U.S. citizenship required to access financial management system due to government contractual requirements.
🏖️ Benefits
• Parental leave • Flexible work schedules • Achievement awards • Educational assistance • Child/adult backup care • Medical, dental, vision, life insurance • 401(k) match • Flexible spending accounts • Employee assistance program • Employee Scholar Program • Paid time off • Holidays
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