Senior Cloud Support Engineer

December 3

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SailPoint

WebsiteLinkedInAll Job Openings

Enterprise Software • Identity & Access Management • Identity & Access Governance • Identity Governance & Administration • Compliance Controls

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

Description

• The Sr. Cloud Support Engineer plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow (IDN). • You will be working directly with our customers to identify the cause of any post-deployment issues. • Familiarize yourself with products and tools focusing on IdentityNow and IdentityAI. • Shadow customer calls with the team and join weekly internal support calls. • Manage tickets and escalate cases using the ServiceNow Case Management System.

Requirements

• 5-7+ years of support experience • At least 2 years’ working with a SaaS product / service • Experience with the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML • Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms • Experience with Databases (Oracle, Sybase, MSSQL, MySQL) • Experience with Directories (LDAP, AD) • Network troubleshooting skills • Nice to have Skills: • Experience with SSO platforms • Experience with enterprise systems (SAP, PeopleSoft) • Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell) • Security software or internal IT audit experience • Experience with Privileged Access Management (PAM) systems • Familiarity with Linux and bash shell • Knowledge of programming languages such as Java, .NET, C++ or Python