Director - Post Sales Business Systems
10 hours ago
Description
• Oversee the evolution and optimization of customer-facing systems • Define and execute the overall strategy for systems aligned with business goals • Lead, mentor, and grow a high-performing team of professionals • Ensure all systems adhere to industry standards and legal requirements • Oversee budget planning and management
Requirements
• Bachelor's degree in Business, Computer Science, Information Technology, or related field; Master’s degree preferred • 7+ years of experience in senior leadership roles focusing on Customer Support systems • Deep business acumen, with a strong understanding of support systems, integration tools, Quality Assurance and analytics platforms • Advanced influencing and communication skills, with a strong executive presence • Exceptional strategic thinking and problem-solving skills • Excellent collaboration skills, with experience working closely with Customer Support and Channel teams • A customer-centric mindset, with a focus on delivering value and an excellent customer experience
Benefits
• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much more
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