Samsara
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
Technical Support Specialist
5 days ago
Samsara
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
📋 Description
• You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. • You will be responsible for responding to customer requests for technical assistance over the phone and chat. • Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. • Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers.
🎯 Requirements
• Bachelor’s degree or higher in a technical discipline such as computer science or engineering • 1-3 years of experience in a technical product support role • Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system • Interest and ability to work in a fast-growing environment with changing responsibilities • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting • Strong written and verbal English and French communication skills - Spanish is a plus • Able to work flexible hours - nights and weekends a plus
🏖️ Benefits
• Full-time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • Samsara for Good charity fund • and much, much more.
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🇨🇦 Canada – Remote
💰 Post-IPO Debt on 2019-07
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
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