Dealer Relationship Manager

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Santander

WebsiteLinkedInAll Job Openings

Banking • Financial Services • Banca • Servicios Financieros • Corporate Banking

10,000+

💰 Post-IPO Equity on 2013-05

Description

• This is an outside sales position that requires the representative to be physically living in the vicinity of Shreveport, Louisiana for business needs. • The Dealer Relationship Manager (Sr. Specialist, Dealer Sales) is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on the Company's underwriting guidelines, programs, and products in their specific market and policies and procedures. • They focus most of their time deepening relationships with their dealers by day-to-day management of dealer accounts, assisting in the loan process, and providing best in class customer service and generally acting as a liaison between their dealerships and the corporate office. • Serves as the lead point of contact for all customer relationship matters. • Develops new business with existing clients and/or identify areas of improvement to meet goals. • Assists with the training and development of associates, organizes & manages sales calls & events. • Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives. • Answers client queries and identify new business opportunities among existing customers. • Liaises with cross-functional internal teams to improve the entire customer experience. • Establishes and cultivates relationships with all dealership personnel to support growth targets. • Provides training on all programs and initiatives. • Facilitates term sheet presentations and collecting financial information and required closing documents. • Provides follow up on approvals given to provide strategy input and competitive intel to internal decision makers. • Communicates legal demands to Dealer Principals as needed.

Requirements

• Work Experience: 3+ years in Auto Finance Sales, Client Relations, Account Management, and/or Relationship Management. • Education: Bachelor’s degree or equivalent work experience in Business, Finance, Marketing, or equivalent field preferred. • Equivalent combination of education and experience may be substituted in lieu of degree. • Live within a 25 mile vicinity of Shreveport, Louisiana due to business needs. • Flexibility to manage a territory and local travel up to 80% of the time with the occasional overnight, as required. • Demonstrable ability to communicate, present and influence key stakeholders as appropriate. • Direct experience demonstrating best in class customer service and relationship building skills via outbound sales calls and in person dealership visits. • Excellent written and verbal communication and negotiation skills. • Strong presentation and public speaking skills. • Strong problem-solving skills. • Ability to manage time effectively and prioritize multiple tasks. • Ability to maintain confidentiality. • Ability to resolve disputes to a level that satisfies all parties.