Customer Account Manager

December 21

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Scanco

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technology • barcoding • RFID • software development • system integration

11 - 50 employees

Founded 1989

☁️ SaaS

🏢 Enterprise

⚡ Productivity

Description

• We are seeking a dynamic and results-driven Customer Account Manager to join our team. • As an Account Manager, you will be responsible for building and maintaining strong relationships with our valued customers while driving upsell and cross-sell activities. • You will act as a trusted advisor, ensuring customer satisfaction, maximizing retention, and driving growth through the successful adoption and utilization of our products or services. • Key Job Duties include but are not limited to: Upsell and cross-sell business application solutions within an existing base of ERP clients. • Maintain and develop an active pipeline of forecasted opportunities to meet monthly quota objectives while working through each opportunity with your manager. • Drive pipeline velocity activities, including customer references, completing quotes, and contract preparation and execution. • Network with ERP partner Channels to build relationships and establish recommendations for software products. • Analyze customers' business needs, identify strategic partnership opportunities, and develop strategies to ensure customer growth, satisfaction, and retention. • Lead and drive sales opportunities through strategic selling, negotiate and close business, and lead the ongoing business relationship with clients. • Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products or services. • Provide training, guidance, and resources to enable customers to fully utilize our offerings, achieve their goals, and realize value. • Develop a deep understanding of our products or services, staying up to date with new features, enhancements, and industry trends. • Act as a subject matter expert, providing guidance, best practices, and insights to customers to maximize their usage and satisfaction. • Collaborate with the sales team to drive customer renewals and identify upsell opportunities. • Conduct regular business reviews with customers to demonstrate value, discuss performance metrics, and explore expansion opportunities within accounts.

Requirements

• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience). • Proven experience as a Customer Success Manager, Account Manager, or similar customer-facing sales role. • Strong understanding of customer success principles and best practices. • Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers. • Demonstrated ability to understand customer needs, propose solutions, and drive adoption and satisfaction. • Strong analytical skills, with the ability to interpret data and derive insights to guide customer success strategies. • Self-motivated and proactive, with a passion for delivering exceptional customer experiences. • Ability to work collaboratively in cross-functional teams and influence stakeholders at all levels. • Familiarity with customer success software platforms and CRM systems is a plus. • Experience in ERP is a plus.