Customer Success Manager - Architecture, Engineering & Construction

3 days ago

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Description

• CUSTOMER SUCCESS MANAGER - ARCHITECTURE, ENGINEERING & CONSTRUCTION REMOTE US EGNYTE • Egnyte is a place where we spark opportunities for amazing people. • The Customer Success Manager – AEC provides focus and drives consistency in the execution of various customer success and retention-related matters. • As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our most strategic AEC customers to foster a “Customers for Life” environment and ensure customer retention. • You are passionate about engaging your customers and expanding the business for them and us!

Requirements

• Experience working with Architecture, Engineering & Construction customer or worked in the AEC industry • Demonstrated success managing customer relationships in a B2B SaaS company • Demonstrated capability to identify and mitigate risk. • 3+ years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience • Experience working across multiple, internal teams to resolve customer issues quickly and effectively. • Prior experience in AEC, life sciences, and financial services experience highly preferred. • Previous experience with tech companies, specifically SaaS solutions, preferred. • Excellent communication skills (writing, listening, phone). • A team player capable of high performance and flexibility working in a dynamic environment. • Travel required (estimate 10%).

Benefits

• Competitive salaries and comprehensive benefits • Company equity depending on role and level • Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance. • Paid holidays and sick time • 401(k) Retirement Plan (Traditional and Roth) • Health Savings Account (HSA) and Employee Assistance Program (EAP) • Paid Maternal, Paternal, and Adoption Leave to help you grow your family • Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland • Gym, cell phone, and internet reimbursement • Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered. • Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more. • Your own Egnyte account with lifetime access