Sales and Business Development Advocate - Behavioral Health

December 27, 2024

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Serenity AG

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Mental Health Care • Patient Advocacy • Healthcare Consulting

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

Description

• About Us: Serenity AG is a private investment firm and healthcare accelerator. • We enable the launch and operation of concierge wellness centers that specialize in integrative care for both the mind and body. • We are seeking a compassionate, dynamic and experienced Sales & Business Development Advocate. • This role focuses on working with patients and prospective patients to educate, advocate, and assist them to get the best possible care. • It involves answering inbound patient inquiries and explaining the services offered at the practice. • You must become the trusted advisor for each patient seeking the best care. • Be a subject matter expert on the healthcare services provided by the practice. • Manage the screening and intake process for new patients, including scheduling and intake forms. • Approach patient intake conversations in a compassionate, empathetic, and consultative manner. • Manage patient communication in a highly professional and compassionate manner. • Assist the Patient Authorization Team in the verification of insurance eligibility and benefits. • Manage and create digital patient files and coordinate patient care accordingly. • Exhibit a continuous improvement and process-oriented mindset. • Demonstrate a positive, caring, and empathic demeanor at all times.

Requirements

• Minimum of 2-4 years of sales, business development, or customer service experience in a healthcare environment; preferably in the mental health field. • Must be a compassionate, sensitive communicator that enjoys working with patients to get the care they need • Familiarity with insurance verifications, medical benefits, and billing processes (this is not a billing role but in-depth knowledge of this is important) • Details really matter in what we do. You must be able to have precise conversations about what we offer and what we need from the patient to enable our team to efficiently arrange for their care and healing • Strong organizational skills and ability to prioritize and multitask to meet deadlines. • Exceptionally professional written and verbal communication skills including phone and email etiquette. • Knowledge of HIPAA policies and best practices. • Key characteristics: organized, intelligent, dependable, active listener, professional, passionate, detail oriented, team player. • Ability to work Monday through Friday, 8:00am-5:00pm Pacific Time (11:00am–8:00pm Eastern Time) and weekend on-call rotation (to monitor/respond to any urgent patient messages) • Bachelor’s degree in Health Administration or a related field is preferred but not required if you have the relevant experience • Highly proficient use of computer technologies such as Chromebooks, G-suite, Excel (advanced proficiency required), EMR/EHR Systems, etc. • Ability to potentially travel for training or meetings one or two times per year.

Benefits

• Medical, Dental, and Vision Insurance • Paid holidays, vacation, and sick time • Flex Spending Account (FSA) • 401K Retirement savings plan with 6% match • Employee Assistance Program • Short-term and Long-term Disability insurance • Life Insurance • Growth & development opportunities