Technical Consultant - ServiceNow IT Operations Management

3 days ago

🇺🇸 United States – Remote

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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ServiceNow

WebsiteLinkedInAll Job Openings

Service Management • Enterprise Cloud • Custom App Development • Platform • ITSM

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 $1.2M Series A on 2007-12

Description

• Lead implementation of ServiceNow ITOM and CMDB solutions including configuring and workflow design and implementation • Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team • Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and improve their processes • Serve as a liaison between client and technical implementation team • Lead presentations of key solution design, technology architecture concepts and demonstrations to client stakeholders • Ensure process-related deliverables to clients are complete, consistent, high quality, and timely • Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards • Drive continuous improvements of our implementation methodology and service offerings based on client experiences

Requirements

• Minimum of two + years of recent technical experience as a ServiceNow ITOM technical consultant • Strong understanding of IT infrastructure, including troubleshooting Windows/Linux server and network issues • ServiceNow Certified Implementation Specialist- Discovery- Required • ServiceNow Configuration Management Database (CMDB) Fundamentals- Required • ServiceNow Certified Implementation Specialist- Event Management- Desired • ServiceNow Certified Implementation Specialist- Service Mapping- Desired • ServiceNow Certificate Inventory and Management- Desired • Strong understanding of ServiceNow functions, processes, and best practices • Knowledge and experience in Agile methodology, including creation of user stories • Strong interpersonal skills, client centric attitude, ability to deal with cultural diversity • Proven team player and team builder • Excellent communication skills, both written and verbal • Must be a US Citizen and located in the US

Benefits

• Remote FTE work • Healthcare benefits • 401K plan • Working for a great ServiceNow Partner team