Account Manager

November 10, 2024

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Modern Campus

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Modern Campus is an innovative company specializing in web content management and student engagement solutions for higher education institutions. They offer a comprehensive range of products and services, including curriculum management, student scheduling and co-curricular management, as well as advanced career planning tools. Their standout solution, "Message," allows educational institutions to efficiently communicate with students through personalized, AI-enhanced text messaging. Modern Campus emphasizes improving student engagement, retention, and success by integrating messaging with CRM and SIS systems, automating communication, and providing detailed analytics. By leveraging technology, Modern Campus aims to transform the educational experience and increase connectivity between institutions and their students, prospects, and alumni.

Student Information System • Student Registration System • Curriculum Management Platform • Student Management System • Non-Traditional Higher Ed

201 - 500 employees

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $59M Debt Financing on 2021-06

📋 Description

• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews. • Renew and expand customer contracts, meeting and exceeding personal and team quotas. • Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability. • Advise customers on best practices for designing, implementing, and scaling their campaigns. • Resolve customer issues, alone and through collaboration with other teams. • Drive customer advocacy in the form of references, referrals, and case studies. • Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk. • Contribute to the team culture of excellence. • Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution.

🎯 Requirements

• Bachelor’s degree from an accredited, four-year institution • At least 2-3 years of experience in Account Management or Customer Success • Experience managing a portfolio of clients including high profile customers, preferably colleges and universities • Experience in a SaaS startup environment • Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations

🏖️ Benefits

• Competitive salary with individual commission structure • Medical (employer paid), dental, and vision insurance plans • 401(k) plan with company match • Generous paid time-off and holiday schedule with additional floating holidays • Casual office attire and pet-friendly office