Account Manager

November 10

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Modern Campus

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Student Information System • Student Registration System • Curriculum Management Platform • Student Management System • Non-Traditional Higher Ed

201 - 500

💰 $59M Debt Financing on 2021-06

Description

• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews. • Renew and expand customer contracts, meeting and exceeding personal and team quotas. • Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability. • Advise customers on best practices for designing, implementing, and scaling their campaigns. • Resolve customer issues, alone and through collaboration with other teams. • Drive customer advocacy in the form of references, referrals, and case studies. • Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk. • Contribute to the team culture of excellence. • Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution.

Requirements

• Bachelor’s degree from an accredited, four-year institution • At least 2-3 years of experience in Account Management or Customer Success • Experience managing a portfolio of clients including high profile customers, preferably colleges and universities • Experience in a SaaS startup environment • Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations

Benefits

• Competitive salary with individual commission structure • Medical (employer paid), dental, and vision insurance plans • 401(k) plan with company match • Generous paid time-off and holiday schedule with additional floating holidays • Casual office attire and pet-friendly office