Senior Director - Account Management and Analytics Advisor

February 24

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SmartLight Analytics

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SmartLight Analytics is a healthcare analytics company that provides independent and ongoing monitoring of employee healthcare claims data. They focus on identifying and eliminating wasteful spending within health plans, ultimately lowering healthcare costs for self-funded employers without requiring changes in employee behavior. With a team of experts in data analysis, healthcare, and fraud investigation, SmartLight Analytics aims to improve healthcare benefits and promote high-value care for its clients while ensuring compliance with healthcare regulations.

inferential analytics • claims data review • healthcare data analysis

2 - 10 employees

Founded 2016

⚕️ Healthcare Insurance

💳 Fintech

📋 Description

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships. • Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs. • Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills. • Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction. • Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients. • Become fluent in healthcare claims data as relevant to Company’s specific use case. • Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed. • Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items in order to intake high-quality claims and health Plan data. • Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management. • Review client feedback and performance metrics to ensure solutions meet or exceed expectations. • Identify business enhancement opportunities that align with client needs and objectives. • Partner with the sales and solutions teams to develop strategic plans that address client goals. • Plan and lead client update presentations as well as ad hoc client meetings and written communications. • Assist the team in developing marketing initiatives, increasing business success, and enhancing sales. • Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders. • Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities. • Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise. • Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects. • Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction. • Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction. • Delegating tasks effectively and managing team dynamics. • Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions. • Contribute to team-wide best practices, sharing insights and strategies to enhance client success. • Develop and maintain strong executive relationships.

🎯 Requirements

• Bachelor’s degree in business, Marketing, Economics, Data Analytics or a related field. • 5–8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments. • 4 years of experience in healthcare data analytics. • Proven experience managing senior-level client relationships and negotiating contracts or agreements. • Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner. • Ability to thrive in a fast-paced and lightly structured environment. • Hands-on, doer mindset. • Highly collaborative, team-focused, open communication and candid work style. • Strong problem-solving and strategic planning abilities. • Ability to break down complex problems into manageable components. • Identifying trends, patterns, and key insights in data. • Developing actionable recommendations based on data analysis. • Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy. • Proven ability to lead and manage projects independently. • Experience in managing deliverables within deadlines. • Strong existing relationships within jumbo self-insured plan sponsor community. • Procurement/medical ASA and/or PBM contract negotiation experience. • Familiarity with benefit analytics, data warehousing and claims data files. • Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions. • Macro business knowledge of channels/industries relevant to the company’s client base (e.g. public sector, finance, healthcare, retail, technology, Taft-Hartley, etc.).