Client Retention Director

Yesterday

Apply Now

Receive Emails with Similar Jobs

SmithRx

WebsiteLinkedInAll Job Openings

Healthcare • Pharmaceuticals • Healthcare IT • Pharmacy Benefit Management • Pharmacy Benefits Management

51 - 200

💰 $20M Series B on 2022-03

Description

• A Client Retention Director is dedicated to partnering with Sales, Account management, the Commercial team, Legal team, and other cross functional partners to successfully retain and renew strategic clients • Maintain a portfolio of enterprise level active, strategic, customers with complex projects across all verticals and product lines • Independently leading through the renewal and RFP process for existing clients • Proactive management of the renewal schedule for assigned clients working with business units, Legal, and Finance • Prepare internal renewal strategy materials, facilitate client-ready renewal proposal packages for clients • Deploy best practices and efficient use of internal resources without compromising baseline terms • Identify potential growth opportunities during the renewal process

Requirements

• Bachelor’s Degree is required • 5+ years in a Customer Success role in health care • 7+ years of sales, contract negotiation or client management experience in renewals and up-sells to existing large clients • Must possess the ability to work both independently leading assigned deals and working as a member of a collaborative team • Must be willing to travel up to 30% • A proven track record of managing, scaling, and growing C-Suite and other senior leader customer relationships • Experience identifying and exploring business development opportunities within an existing customer base • Experience identifying at-risk customers and having strategic conversations to retain those customers • Sales experience is a plus • Strong project management skills and a desire to collaborate across the organization • A natural ability to make meaningful connections across teams and across customers, up to and including at the Executive level • Strong business development, plan development, business acumen, and presentation skills • A Champion for the customer and aiding in the growth and success of SmithRx’s overall financial metrics

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities