Customer Service Representative - Warranty and Technical Support

3 days ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $30k - $44k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Experian

WebsiteLinkedInAll Job Openings

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

Data • Credit • Data Management • Risk Management • Health Data

10,000+ employees

Founded 1980

📋 Description

• Responsible for providing high quality customer care to create a positive experience for consumers. • Manage inbound calls, emails from customers when they have product and warranty questions. • Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions. • Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN. • Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping.

🎯 Requirements

• High School diploma or equivalent required • 2 years experience in a contact center or other fast-paced customer service environment required • Excellent professional communication skills required, both verbal and written • Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus • Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation • Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork • Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy • Associate’s or Bachelor's degree is preferred • Prior ERP (SAP, Oracle, etc.) experience preferred

🏖️ Benefits

• Comprehensive health plans • Market-leading 401(k) program with company contribution • Product discounts • Flexible time off benefits • Inclusive fertility/adoption benefits • Numerous Employee Resource Groups