Senior Manager - Strategic Account Management

2 days ago

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Socure

WebsiteLinkedInAll Job Openings

Fraud Detection • Anti-Money Laundering • Document Verification • Know Your Customer • Identity Verification

501 - 1000

Description

• Lead a small but impactful team of AM’s who are the post sales leaders across Socure’s Emerging customer segment. • In addition to leading the team, this leader will be responsible for the identification and development of scaled customer growth. • Recruit and develop a high performing team, helping uplevel the team to meet their goals while preparing them for the next steps in their careers. • Deliver transformational leadership so the team is highly motivated, supported, and engaged. • Be a role model and maximize the strengths of your team. • Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter. • Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point. • Lead team renewal strategies, partnering with cross-functional teams. • Work closely with the GTM teams (Sales, Solution Consulting, TAM’s, etc.) to align on strategies, forecasting, account plans, and expansion opportunities. • Share key insights about Socure’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction.

Requirements

• At least 8+ years experience as an Strategic Account Manager/Customer Success Manager/Customer Relationship Manager • 3+ years of management experience as a CS team manager or leader • Aptitude to lead an Account Management Team, including hiring top talent and team development • Experience in developing and implementing Account Management best practices, procedures and tools • Critical thinking and strategic view skills • Exceptional communication and interpersonal skills • Willingness to contribute to evolving needs, structuring and planning • Outstanding negotiation, challenger selling and consultative sales skills • Demonstrated experience accessing enterprise-level engagements dealing with complex sales cycles • Proven creative problem-solving approach and strong analytical skills • Demonstrated ability to negotiate resources and priorities with multiple stakeholders in order to drive business results • Proficiency with SalesForce or other CRM software • Prior experience as a Sales Development Representative or Account Executive with a track record of achieving sales quotes with SaaS related products • Prior experience in the financial services • Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry • Comfort with up to 50% travel, post-COVID—this is a remote role, with travel as required

Benefits

• Market competitive salary • Equity • Comprehensive benefits • Commissions plans or annual discretionary performance bonus