Socure
Fraud Detection • Anti-Money Laundering • Document Verification • Know Your Customer • Identity Verification
Technical Support Engineer
December 4
🇺🇸 United States – Remote
💵 $72k - $85k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Socure
Fraud Detection • Anti-Money Laundering • Document Verification • Know Your Customer • Identity Verification
Description
• Resolve customer problems through excellent support • Drive customer satisfaction and communication • Troubleshoot and identify issues using logs and monitoring tools • Create documentation for Technical Support knowledge base
Requirements
• Bachelor's degree or equivalent professional experience • 3-4 years experience in a technical support role in a SaaS environment • Experience supporting APIs and API integrations • Ability to write basic SQL queries • Excellent communication skills • Flexible schedule • Availability for weekend and holiday on-call coverage
Benefits
• Market competitive salary • Equity • Comprehensive benefits • Commissions plans or annual discretionary performance bonus
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