Customer Success Manager - Key Accounts

September 17

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Solera Holdings, LLC.

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5001 - 10000

Description

• The Sr. Customer Success Manager is responsible for driving retention and growth among our largest clients. • Complete simple to moderately complex tasks related to consultations for customers. • Perform on-site and/or remote product consultation and training. • Develop and cultivate customer relationships with key decision makers. • Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention. • Obtain buy-in from dealership’s key leadership on new process and technology. • Communicate proactively with dealership’s key leadership on case resolution. • Proactive engagements to move the dealer forward. • Maintain regular cadence of communication with customers. • Upsell whitespace opportunities. • Execute on-site leadership business review and consultation. • Provide feedback to internal teams on dealer needs based on consultation and review. • Be a source of knowledge on product specific items for the company. • Take lead on at-risk customers and work directly with Renewal Team when necessary. • Work independently with minimal supervision.

Requirements

• Bachelor’s degree or equivalent work in the automotive space • 3+ years of experience working directly with customer accounts • 3+ years of experience with one or more SaaS product • 1+ year of DealerSocket CRM experience • Previous Salesforce experience • Proficient in Microsoft Office Suite • Experience training and presenting both to groups and one-on-one • Demonstrated communication skills • Demonstrated ability to communicate effectively over the phone • Demonstrated high level of personal accountability