Customer Success Representative

September 16

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Xibo Open Source Digital Signage

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Digital Signage • Open Source • Open Source Software • Android • Windows

11 - 50

Description

• Provide support for a SaaS Product Platform for all Customers and markets, including Production, Post-Production, Broadcast Media, Marketing and Education as examples • Acknowledge and respond to Customer Success Requests • Learn and provide subject matter expertise and best practices around media workflows, content management and collaboration • Learn and provide guidance on Customer Success Process & Methodology • Learn and provide guidance to Customers on Ci’s REST API’s • Learn and provide subject matter expertise on select SONY internet connected camera features

Requirements

• BA/ BS required, preferably in Media, Computer Science, or related disciplines • 1-2 years of relevant customer-facing experience • 1-2 years working with support ticketing solutions, such as Zendesk, HelpIQ, Desk.com, Remedy • Excellent listening skills and a strong sense of customer empathy • Strong written and verbal communication skills and comfort in meeting facilitation • Must possess strong analytical and problem solving skills • The ability to quickly diagnose & prioritize issues leading towards the right path to resolution • Proven ability to get things accomplished and working with others • Focused on delivering and continually improving results • Demonstrated knowledge of media file formats, video/audio codecs, transcoding and technical delivery of streaming media is a big plus • Experience in the film, TV entertainment, broadcast industries is highly desirable • Production Operations, Post Production Operations, Digital Asset Management, Media Asset Management, Content Management, Digital Production, or Digital Distribution experience is helpful • Eligible to work unrestricted in the USA

Benefits

• Comprehensive benefits package including healthcare benefits (medical, dental, and vision) • Paid medical leave after three months of employment • 401k plan with matching company contributions • Vacation time • Education assistance • Student loan assistance program • Eighty hours of paid sick leave time annually • Up to twelve weeks paid parental leave after six months of employment