Polish Customer Support Specialist
July 24
Description
• Act as the first point of contact for all the Polish-speaking customers • Identify and assess customers’ needs to achieve satisfaction • Assist customers to manage/secure their account & passwords • Resolve customers’ online store post-sales requests • Deliver high-quality support • Manage large amounts of incoming calls & emails • Build sustainable relationships and trust with customer accounts • Handle customer complaints, provide appropriate solutions
Requirements
• Native-level or near-native level in Polish language, along with good English skills • Tech savvy, curious and problem-solving acumen • Able to identify technical issues and suggest immediate solutions to clients • Provide systematic assistance to customers in a communicative manner • High School Diploma holder • Flexible to work night shifts/ weekend shifts (if applicable) • Active listener • Prior customer support experience would be an advantage
Benefits
• Excellent salary • 14 salaries • Performance-based bonus • First-class ongoing training and development • Remote opportunities all over Greece • Career development opportunities • Relocation package in case you reside outside of Greece • Employee relations team to assist you with integrating the Greek lifestyle & culture
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