Support Specialist

September 28

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Spektrix

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Software Development • Arts Management and Marketing • Cloud-based Software • Data Analysis • Fundraising

201 - 500

💰 Venture Round on 2021-03

Description

•Job Title: Support Specialist •Team: Client Success •Location: Remote – must reside in specified states. •Remotely based team members are required to be in person 4x per year in New York for key activities. •Full-time/37.5 hours a week: Core hours are 10am-6pm PT, Monday-Friday. •Annual Salary: $40,000 - $45,000 USD •Reporting to: Client Success Team Manager •About Us: Spektrix supports arts organizations with cloud-based software and customer support. •The Role: Help clients use data and software effectively, ensuring their success.

Requirements

•Excellent interpersonal and communication skills in person, over the phone and in writing. •Ability to provide effective customer service or technical support, with some experience in either. •Proven experience in a client-facing role, dealing with urgent challenges. •Ability to apply a logical mindset to solve new and complex problems. •Working knowledge of Microsoft Excel or Google Sheets. •Proficiency in time management and prioritization to meet tight deadlines. •Comfortable ‘context-switching’ between multiple tasks and projects independently. •Enjoy working autonomously as well as part of a wider team. •Take pride in your work related to the success of Spektrix and clients. •Strong interest in using technology and data to solve problems.

Benefits

•Generous paid time off policy •Company paid medical, dental and vision insurance •401(k) with 4% employer match •Flexible working with support for WFH set up. If it works for you and it works for your team, then it works for Spektrix. Different teams may have different practices that require people in the office or online at specific times •Professional development opportunities •Two volunteering days per year •4 weeks paid sabbatical after 5 years of service •Free snacks, drinks and breakfast items in our offices •Catered team lunch every Thursday •Varied range of regular socials throughout the year •Working from home arrangements •Equal opportunities employer