Spreedly
Online merchants & marketplaces • Multiple payment gateway integration • Securely capture and vault credit cards and payment methods • Reduce PCI compliance risk
Account Manager
November 21
Spreedly
Online merchants & marketplaces • Multiple payment gateway integration • Securely capture and vault credit cards and payment methods • Reduce PCI compliance risk
Description
• About Us: • Spreedly is the world's leading Open Payments Platform, processing more than $50b of GMV annually. • Our Payments Orchestration platform optimizes digital transactions with a complete payment services marketplace. • Our vision is to create a diversified, inclusive payment ecosystem. • As an Account Manager, you will serve as a trusted advisor and growth-minded problem solver for our customers. • You'll guide post-sale customer lifecycles and ensure their success with our products.
Requirements
• Experience in customer-facing roles within sales, account management, or customer success, preferably at a payments tech company • Basic understanding of the payments industry • Demonstrated ability to help customers use products effectively and increase their satisfaction and a passion for providing excellent customer service • Comfortable communicating with different levels of stakeholders, from executives to technical staff • Basic negotiation and problem-solving skills • Basic ability to analyze data and understand trends • Exposure to technology-based solutions • Interest in continuously learning about payment strategies and how they impact business growth • Exposure to working with technical customers, such as developers, using APIs for e-commerce support • Exposure to a growing tech company environment • As this role will primarily serve customers based out of the US and the UK, fluency in the English language, both written and spoken, is required.
Benefits
• Competitive salary + Equity • Group Life Assurance and Disability Coverage • Health Cash Plan through HealthShield that includes a variety of wellness benefits • Pension contribution • Open Paid Time Off policy + 12 weeks paid leave for new parents • Monthly home working and digital lifestyle stipend, new MacBook, and one-time accessory reimbursement • Free LinkedIn Learning subscription • Flexible, remote-friendly work environment • Visits to HQ in Durham, North Carolina (US) for remote employees
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