Associate Director - Operations Workforce Optimization

2 days ago

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Spring Health

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Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000

Description

• The Associate Director, Workforce Optimization owns strategic oversight of resource allocation, ensuring workforce planning aligns with business growth and member needs. • This role is a blend of high-level strategic planning, cross-functional collaboration, and data-driven insights, reporting to the Vice President, Care Operations. • Identify and implement workforce planning strategies that align with Spring Health’s growth goals and member experience priorities. • Oversee productivity improvement initiatives that support team KPIs and impact business outcomes. • Collaborate closely with budget, clinical, and PeopleOps teams to ensure that workforce strategies meet operational and clinical demands. • Lead advanced reporting and analysis initiatives, utilizing data insights to influence workforce decisions that drive operational scalability and efficiency. • Act as a change leader, overseeing high-impact projects and initiatives that enhance workforce effectiveness and the member experience. • Analyze and troubleshoot issues submitted by the team; ensure appropriate triage measures are taken. • Interview and onboard prospective team members as needed. • Working closely with operations, PeopleOps, and IT to ensure alignment.

Requirements

• Strong understanding of strategic workforce planning, resource allocation, and forecasting in complex, high-growth environments. Proven ability to balance supply and demand needs with business objectives. • Significant experience managing workforce operations in healthcare, mental health, or contact center settings, particularly in 24/7 operations with complex staffing requirements. Proficiency with workforce management tools like Assembled preferred. • Highly analytical, able to identify trends and anomalies in demand and make recommendations about how to allocate supply • Exceptional ability to lead cross-functional collaboration with clinical, finance, and operational teams to ensure alignment of workforce initiatives with broader organizational goals. Skilled at fostering partnerships that enhance member experience and support business objectives. • Ability to communicate complex workforce strategies and insights effectively to stakeholders at all levels. Proficiency in creating clear, impactful reports and presentations that drive informed decision-making. • High integrity, attention to detail, and an action-oriented attitude • Ability to thrive in a fast-paced and high-pressure environment • Humility, resourcefulness, directness, ambition, professionalism • Interest in mental health care • Bonus: Experience working with clinicians, patients, and sensitive health information

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available. • Employer sponsored 401(k) match of up to 2% • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.