Customer Support Associate - Remote

Yesterday

🇺🇸 United States – Remote

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🌶️ New Mexico – Remote

Although this job is listed in New Mexico, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Squarespace

WebsiteLinkedInAll Job Openings

online publishing • web design • cms • developer tools

1001 - 5000 employees

Founded 2003

🤝 B2B

👥 B2C

☁️ SaaS

Description

• At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. • Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. • You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. • Your first two weeks at Squarespace will include mandatory virtual training from February 18 to February 28, 2025 taking place in Pacific Time. • This is a remote position and you must currently live within: Arizona, Utah, New Mexico, Oregon or Washington. • Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi connection.

Requirements

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us • 1+ years customer-facing experience required in a similar role (retail, hospitality, online support) • Expertise with written communication and the ability to spot spelling and grammar errors • Proficiency with decoding conversations, identifying the cause, and aligning on end goals • Capability of prioritizing competing requests • Familiarity with the Squarespace platform • Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused • Currently live in: Arizona, Idaho, Utah, New Mexico, Oregon, or Washington.

Benefits

• A choice between medical plans with an option for 100% covered premiums • Health Savings Account with Squarespace funding • Fertility and adoption benefits • Supplemental Insurance plans • Headspace mindfulness app subscription • Global Employee Assistance Program (available January 2025) • Retirement benefits with employer match • Flexible paid time off • 20 weeks for parental leave and up to 12 weeks to care for an ill family member • $100 per month remote Stipend • Access to supplemental insurance plans for additional coverage • Education reimbursement • Employee donation match to community organizations • 6 Global Employee Resource Groups (ERGs)