Field Support Specialist

Yesterday

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TouchBistro

WebsiteLinkedInAll Job Openings

Mobile Application Development and Point of Sale

501 - 1000 employees

Founded 2010

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2022-11

Description

• TouchBistro is looking for a Field Support Technician to join our growing Product Support team and support our customers when they need it most. • Responsible for providing on-site and remote technical support to customers, troubleshooting and resolving hardware and software issues, and installing Point-of-Sale (POS) systems at customer locations. • Requires a strong understanding of POS technology, excellent troubleshooting skills, and the ability to provide top-tier customer service in high-pressure situations. • Technician will work both independently and as part of a team, ensuring that customers' systems are fully operational with minimal downtime.

Requirements

• You have 2+ years of experience in technical support, field service, or a related IT support role • You are able to coordinate with other technicians and support team as required to restore services • You have proven experience with break-fix troubleshooting and repair of hardware systems, particularly POS hardware and peripherals (Apple & Android) • You have strong knowledge of networking basics, including TCP/IP, LAN/WAN configurations, and router/switch setup. • You have excellent communication and interpersonal skills, with the ability to clearly explain technical issues to non-technical users. • You must be flexible/adaptable and have a knack for thinking on your feet to succeed in this role • You must be available to work on call after hours/weekends on site and on call

Benefits

• Generous Time Off Program • Health, Dental, and Vision Benefits • Flexible Health and Wellness Plan • Parental Leave & top up • Employee Assistance Program • Professional Development • Volunteer Program • Monthly Lunches