Special Order Account Representative

Yesterday

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

Marketing • Advertising • Design • Brand Promotion • Promotional Products

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🤝 B2B

Description

• Responsible for managing projects for customers’ accounts to present promotional products and event solutions. • Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering. • Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders. • Professionally communicate both verbally and written. • Utilize project management skills to coordinate multiple projects at one time. • Organize daily tasks to meet crucial deadlines and customer service level agreements. • Attention to detail and multi-tasking are essential. • Manage complex projects which may include multiple destination shipments, • kitting/fulfillment, and rush orders. • Anticipate customer needs by understanding account history. • Ability to problem solve issues with orders to provide the best possible solution to customers • Prepare quotes and process orders through the order entry process • Create product ideation by sourcing from approved suppliers, researching industry trends and working with internal marketing and merchandising teams. • Build relationships with internal teams to provide exceptional customer experience. • Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities • Partner with finance team to facilitate the billing process and settle billing resolutions. • May be invited to SPP’s annual National Sales Meetings to explore new product offerings, keep up to date on trends and network with vendors

Requirements

• 2+ years of customer service experience • 2+ years of project management • Excellent communication skills and building customer relationships. • Organizational skills with capacity to manage multiple projects simultaneously. • Promotional Products merchandising knowledge • Purchasing product and vendor negotiation experience • Proficiency of Microsoft programs (Excel, Outlook, Word, and PowerPoint) and industry experience with ESP or Sage

Benefits

• Inclusive culture with associate-led Business Resource Groups • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!