Account Manager - Director

March 26

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Stateside

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Stateside is a company that specializes in sourcing, hiring, and managing nearshore technical talent. Based in Los Angeles, California, with additional operations in San José, Costa Rica, Stateside provides a variety of technical team roles including full-stack developers, project managers, and cybersecurity engineers. The company focuses on helping businesses scale their tech teams efficiently while reducing operational costs and ensuring cultural alignment.

front end technologies • mobile development • server side technologies • application development • staff augmentation

51 - 200 employees

Founded 2013

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• This is a remote position. • Working at Stateside is being part of an international team of creative, innovative thinkers who are leaders in their fields. • At Stateside, you’ll grow your career as you work with top U.S. Corporations and help create the technology that moves businesses into the future. • Objective: Leading a high-performing account management team will drive client satisfaction and revenue growth. • You will ensure strong relationships with clients and developers, act as a strategic bridge between operations and clients, and foster upselling and cross-selling opportunities. • You will also motivate, train, and hold the team accountable while delivering value and building long-term partnerships. • Client Advocacy: Serve as clients' primary point of contact, building strong relationships and ensuring their ongoing satisfaction with our solutions. • Proactive Relationship Management: Regularly check in with clients to ensure their needs are being met, address any concerns, and identify opportunities to improve their experience. • Client Retention & Growth: Focus on building long-term relationships, ensuring client retention, and identifying opportunities to expand service offerings or enhance the client's experience. • Client Reporting & Metrics: Track key client metrics, including satisfaction and retention, and report regularly on client success, identifying areas for improvement. • Feedback Loop: We gather client feedback, share insights with internal teams, and assist in continuously improving our products and services to meet client needs. • Team Leadership: Lead and mentor a team of Client Success Managers and Account Managers, providing guidance, training, and support to meet clients needs and performance goals. • Performance Management: Set clear expectations, track progress, and provide regular feedback to ensure the success of individual team members and the team as a whole.

🎯 Requirements

• 8+ years of experience in client success, account management, or customer service, preferably in a B2B environment. • 4+ years of experience leading teams. • Proven experience managing client relationships and improving customer satisfaction. • Strong communication and interpersonal skills with an ability to build rapport and trust with clients. • A passion for helping clients succeed and solving problems. • Highly organized with the ability to manage multiple clients and priorities simultaneously. • Strong analytical skills with the ability to track and act on client feedback and data. • Experience using CRM tools and client success platforms is a plus. • Ability to collaborate effectively with internal teams to deliver the best client experience. • A solution-oriented mindset with the ability to navigate challenges and deliver value in a fast-paced environment. • Occasional travel to client sites and quarterly meetings in LATAM.