Senior Account Manager

August 31

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Swiftly, Inc.

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transportation • public transportation • transit • real-time passenger information • smart cities

51 - 200 employees

🚗 Transport

💰 Private Equity Round on 2020-12

Description

• Develop an upsell/retention strategy for midsize to large complex customer transit agencies • Own the upsell pipeline from marketing qualified lead to close • Build your own strategy to drive pipeline development throughout your book of business (our customer base) • Develop and maintain account plans for key accounts • Work with marketing to develop customer-focused collateral and execute campaigns • Achieve/exceed quota expectations • Develop business proposals and deliver Executive Business presentations to agency leadership and executives that prove ROI • Lead demonstrations/trainings of the full Swiftly platform • Work with agency decision-makers to identify budget and procurement paths • Manage competitive and noncompetitive procurement for both upsells and renewals (including responding to RFPs, writing sole source justification, and navigating cooperative purchasing agreements) • Attend conferences, onsite agency visits, and other events to meet customers, build relationships, represent Swiftly as a thought leader, and move deals forward • Work collaboratively with all cross-functional departments to provide a constant loop of feedback on our competition, market, and customers • Develop and maintain Success Plans for customer base

Requirements

• 2-5 years of quota-carrying SaaS experience in the public sector • A track record of meeting and exceeding quota and pipeline expectations • A strong ability to listen to various stakeholders and synthesize relevant information • Persistence and the ability to find creative ways to communicate value to customers • Strong intuition and ability to thrive with minimal direction: you can ideate and execute a plan effectively, think strategically, and balance multiple competing priorities • Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times • Excellent communication and a proven ability to work cross-functionally • Experience working with public transportation or passionate about the future of transportation, mobility, and cities, with an interest in the role of transportation technology