Account Manager
October 31
Description
• Oversee briefs from start to completion, ensuring quality at every stage • Manage the client relationship, assessing needs, making recommendations and managing budget and timeline. • Be the central conduit for all project communication and status updates • Interact with design team as well as external print and production vendors to oversee project delivery from start to completion • Use creativity to solve client communication challenges, resolve service delivery issues and improve productivity. • Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems • Work closely with the design team to insure designs are branded properly and meet highest quality standards • Resolve issues escalated by the client and escalate significant issues. • Use feedback from monthly and quarterly client meetings to deliver on client expectations. • Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements. • Build relationships with end users; manage their perception and expectations. • Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery. • Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process. • Assist in helping to manage cash flow & assist in preparing and reviewing the monthly invoices. • Forecast monthly results at the mid-month timeframe. • Analyze the monthly performance and progress reports, including expense management and achievement of financial targets. • Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense.
Requirements
• 2-4 years of experience in handling client briefs from start to completion • A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted • Understand production processes and the essentials of a good brief. • Excellent customer service skills • Excellent written and verbal skills • Be highly organized, detail oriented and be able to multitask and prioritize workload • Previous experience of project management applications • Understanding of Tag’s job-tracking system • Solid understanding of Microsoft Office suite • Understand the client billing process
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