Lead Customer Success Manager

October 17

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Financial Services • Fintech • Payments • Payment Technology • Financial Technology

51 - 200

💰 Venture Round on 2023-04

Description

• The Lead, Customer Success Manager will join the expanding Customer Success team as a player/coach. • Ensuring clients receive a smooth experience from onboarding to post-launch support. • Spending 70% of time coaching and mentoring the team and 30% driving client satisfaction. • Working closely with other members of the Customer Success team to support your book of business. • Advocating for customers and working with internal teams to provide feedback to Product.

Requirements

• 2+ years of experience mentoring or leading individual contributors • 4+ years of experience in an Account Management or Customer Success • Experience using CRM systems such as Salesforce.com and Data analytical tool. • Positive, can-do attitude; calm under pressure when working through time-sensitive customer issues • Analytical skills and the ability to interpret customer data, compile reports, and make insightful, data-driven decisions • Highly self-motivated and autonomous, demonstrating ownership over business results • Demonstrated aptitude to learn quickly, including an interest finance, and/or Financial Technology

Benefits

• Competitive Base + Bonus • Paid Time Off • Health Insurance • Dental Insurance • Vision Insurance • 401K Match