Senior Customer Success Manager

October 17

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Conversant Group

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Citrix XenApp/XenDesktop/NetScaler/ShareFile/Provisioning • Microsoft Exchange • Virtualization - Desktop/Server • Storage Area Networks • Infrastructure Management

51 - 200

Description

• Conversant Group is an IT infrastructure and security consulting company founded in 2009. • The Customer Success Manager (CSM) is a key member of the customer success team. • Responsible for executing the customer success strategy to drive predictable renewals and expansion. • Develop a strong trusted advisor relationship with assigned clients. • Develop a complete picture of the past, present and future of a client’s technology needs. • Regularly meet with and deliver highly complex information to a wide range of audiences. • Monitor and ensure timely execution of contracted services. • Identify opportunities for improvements in available technology stacks. • Additional duties include writing executive summary reports and client on/offboarding.

Requirements

• 5+ years experience in Customer Success management roles • Demonstrated success in hitting KPI’s • Understanding of annual recurring revenue models • Excellent analytical, organization, and problem-solving skills • Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities • Ability to form relationships across all levels of the company while modeling Conversant’s culture and values • Able to build exceptionally strong, long lasting, technical relationships with diverse audiences • Effective communication in any form or medium • Able to holistically understand client IT environments and interdependencies • Manage and motivate diverse resources not assigned to the CSM Team • Manage dynamic and competitive priorities • Organize complex technical tasks for multiple clients at once • Administer contracts in a service delivery environment • Understanding of information technology and managed services best practices • Experience with service level agreement and contract management • Experience with service delivery in a managed services practice organization • Server, network, storage, and or security support experience • Practical application of InfoSec principles

Benefits

• Internal and external learning & development opportunities, including career advancement. • Competitive compensation & benefits. • Scheduled & flexible PTO programs. • Fully remote work options. • Family friendly programs • Care packages • Regular team building events.