Customer Retention Specialist
4 hours ago
Description
The House of Mercier is delighted to announce an opening for a Customer Retention Specialist position, which offers the flexibility of remote work. This entry-level role is ideal for individuals seeking to kickstart their careers in customer service, with no experience required! In this role, you will be the voice of our brand, responsible for fostering customer relationships within the exquisite luxury jewelry market. Your primary focus will be to engage with existing clients, collect feedback, and develop strategies that encourage ongoing business and strong customer loyalty. If you possess a positive attitude and are eager to learn, we would love to have you join our team!• Connect with existing customers to gather insights on their experiences and expectations. • Develop and implement initiatives aimed at enhancing customer retention. • Follow up with customers to address any issues and ensure satisfaction. • Work collaboratively with team members to create effective strategies for customer engagement. • Maintain organized documentation of customer interactions and retention efforts. • Engage in continual training to improve your product knowledge and service skills. • Actively promote the brand and its offerings through excellent customer interaction.
Requirements
No previous experience required; a desire to learn and grow is essential. Excellent communication skills, with proficiency in English. Friendly and approachable personality with a strong desire to help customers. Ability to self-manage and work effectively in a remote setting. Basic computer skills and familiarity with digital communication tools. Attention to detail and strong organizational abilities. A passion for luxury jewelry and an eagerness for personal and professional growth is beneficial.
Benefits
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Work From Home Free Food & Snacks Wellness Resources Stock Option Plan Great Salary Other Perks
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