Client Support Representative - Part Time

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Description

• Support client’s day-to-day needs related to ticketing systems and products • Handle inbound emails from clients and ticket buyers • Follow-up with product and engineering teams for timely problem resolution • Provide training and share best practices • Monitor client chargeback activity and flag fraudulent trends • Coordinate upgrades and hardware replacements at client sites

Requirements

• Minimum of 2 years of experience in a customer facing role; customer success, customer service, sales or similar • Minimum of 1 year of account management experience such as managing partnerships across the country, with consideration for uniqueness of individual client needs • Strong understanding of technology and how to efficiently use it to best help out clients • Clear and concise verbal and written communication skills; including exceptional spelling and grammar • Excellent social and interpersonal skills; you’re friendly and outgoing, and enjoy connecting with new people • Proficient working knowledge of Microsoft Office suite products • Understanding of the Ticketing or Live Event industry is a bonus, as is experience working in a Box Office • Ability to prioritize and strategize in a dynamic fast-paced environment, balancing client requests, technical hurdles, and daily management of competing priorities/deadlines