Account Manager

August 14

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Description

• The Account Manager is a client-facing role, responsible for nurturing and expanding customer relationships within a portfolio of Enterprise accounts • Drive customer retention, secure renewals, and identify growth opportunities within assigned accounts • Develop trust-based relationships with customers to ensure long-term satisfaction and loyalty

Requirements

• Bachelor’s degree or five years of experience in lieu of degree • 3+ years of account management experience, preferably in software delivery within an agency, technology provider, or client-side role, particularly within the pet care industry • Strong analytical skills with the ability to derive insights from data • Exceptional time management and organizational skills • Proven customer service excellence and communication abilities • Experience in understanding market trends and anticipating changes • Ability to identify and articulate client expansion opportunities, backed by data-driven recommendations • Proficient in quickly understanding project scope and requirements, and in effectively communicating solutions • Demonstrated success in meeting key performance indicators and consistently achieving targets • Strong ability to navigate complex client situations, addressing concerns proactively and positioning solutions positively • Flexibility and adaptability in managing change and conflicting priorities in a dynamic, entrepreneurial environment • Familiarity with ticket management software is a plus • Exceptional written and verbal communication skills, with a high attention to detail and organization

Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • Basic Life • 401(k) option with 100% company match • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 10 company paid holidays • 6 weeks paid parental leave