Senior Client Success Manager

March 12

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Trajectory Revenue Cycle Services

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Trajectory Revenue Cycle Services is a company dedicated to providing comprehensive revenue cycle management services to healthcare providers such as ambulatory surgery centers, hospitals, anesthesia providers, and surgical specialists across the nation. By utilizing experienced staff and ensuring accurate and compliant coding, they aim to reduce errors, decrease denials, and improve collections. Their approach includes patient-centric self-pay collections, quality assurance processes, and constant review and improvement using methodologies like Lean and Six Sigma. Trajectory RCS is committed to enhancing cash flow and operational efficiency for their clients in the healthcare sector.

Documentation • Coding • Billing • Quality Assurance

51 - 200 employees

⚕️ Healthcare Insurance

💸 Finance

📋 Compliance

📋 Description

• Lead and manage revenue cycle operations for diverse clients, ensuring high-quality service delivery and operational efficiency. • Develop and maintain robust, long-term relationships with client stakeholders and senior leadership, acting as their trusted advisor. • Collaborate with the Executive Director and senior leadership to formulate strategic plans that align with company and client objectives. • Serve as a primary liaison between clients and internal teams, facilitating effective communication and collaboration. • Engage potential clients in the sales process by showcasing the firm’s capabilities and strategic solutions. • Analyze revenue cycle data and performance metrics to identify trends and areas for improvement.

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred. • Minimum of [X] years of experience in revenue cycle management or healthcare administration, with demonstrated success in a leadership role. • Extensive understanding of healthcare systems and revenue cycle processes. • Proven ability to manage multiple client engagements effectively and deliver results in a dynamic environment. • Excellent communication, negotiation, and interpersonal skills. • Strong analytical skills, with experience in data-driven decision-making and process improvement. • Ability to support sales efforts and influence senior leadership.

🏖️ Benefits

• Employer sponsored Major Medical • Employer sponsored Dental • Employer sponsored Vision • Accidental Death and Disability insurance • Short term disability • 4.5% 401K matching • Flexible spending account • Generous paid time off