Senior Customer Success Operations Analyst

March 12

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Wiz

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Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

201 - 500 employees

🔒 Cybersecurity

📋 Description

• Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. • Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. • Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. • Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100. • This remote opportunity must sit in Eastern or Central time zone. • A successful candidate will work collaboratively to execute key initiatives in support of our Global Customer Success Organization.

🎯 Requirements

• 5+ years' experience supporting CS operations activities, ideally at SaaS and/or Enterprise-focused organizations • Strong knowledge of - Salesforce, CS Platforms a must - Snowflake, Zendesk, Tableau a plus • Experience with customer health, renewal forecasting, Success KPIs, scaled programs • Experience implementing programs and processes that scale; a willingness to “roll up your sleeves” to get work done as the organization grows • Comfortable with being flexible in responsibilities as the organization grows and our global team continues to expand. Willing to support the evolving needs of the business • Proven track record of building trust and communicating effectively with a wide variety of stakeholders at all levels and from a variety of functions