Account Manager - Retirement

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Transamerica

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Insurance • Investments • Retirement

5001 - 10000

Description

• Provide outstanding customer service with daily retirement plan administration by responding to inquiries, researching and providing resolution to customers. • Utilize excellent client service skills by partnering with Client Executives and internal partners to enhance customer relationships and satisfaction. • Under general supervision, provide support for daily administration of retirement plans. • Identify customer expectations and develop a strong working relationship. • Coordinate with manager to research issues and negotiate problem resolution. • Develop and foster proactive, positive relationships with clients, financial professionals and internal service teams to ensure client retention, growth of the client service block and profitability for stakeholders. • Provide prompt, accurate and consistent information that meets or exceeds quality metrics. • Recognize and communicate possible improvements to management. • Address client needs, develop action plans, and consult on products, services, and capabilities resulting in added value for our clients. • Demonstrate general knowledge of recordkeeping, outsourcing and processing capabilities. • Attend training to obtain functional retirement plan knowledge such as various plan design, plan specific requirements (life insurance, SDA’s, Outside assets, stock, etc.).

Requirements

• Bachelor's degree in a business field or equivalent education/experience • Two years of customer relationship experience, or experience in the retirement or financial services industry • Excellent relationship management and ability to communicate with clients in a professional manner, orally and in writing • Ability to present, influence and negotiate • Ability to align behaviors and work to Transamerica’s Future Fit Culture, which includes Acting as One, Accountability, Agility, and Customer Centricity • Proficiency using MS Office tools, including Excel • Preferred Qualifications: ASPPA designations (e.g. RPF, QKA) and/or related certifications • Knowledge of internal systems (P3, Workplace Platform, AQT, etc.) • Knowledge of Salesforce • Knowledge of daily administration of retirement plans

Benefits

• Competitive Pay • Bonus for Eligible Employees • Benefits Package • Pension Plan • 401k Match • Employee Stock Purchase Plan • Tuition Reimbursement • Disability Insurance • Medical Insurance • Dental Insurance • Vision Insurance • Employee Discounts • Career Training & Development Opportunities • Health and Work/Life Balance Benefits • Paid Time Off starting at 160 hours annually for employees in their first year of service. • Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). • Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars • Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. • Adoption Assistance • Employee Assistance Program • College Coach Program • Back-Up Care Program • PTO for Volunteer Hours • Employee Matching Gifts Program • Employee Resource Groups • Inclusion and Diversity Programs • Employee Recognition Program • Referral Bonus Programs