Solutions Architect - Manager

6 days ago

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TRM Labs

WebsiteLinkedInAll Job Openings

Anti-money laundering • Blockchain analysis • Transaction monitoring • Crypto compliance • Blockchain forensics

51 - 200 employees

🔒 Cybersecurity

💸 Finance

💰 $70M Series B on 2022-11

Description

• Own and deliver end-to-end TRM solutions for clients, from understanding complex client requirements to designing advanced business processes, customizing the platform, integrating TRM APIs, and conducting testing and training for maximum client impact. • Act as the lead technical consultant during discovery calls with key clients and prospects, documenting intricate technical requirements and guiding solution design. • Present TRM's APIs and architecture to clients, providing detailed guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic goals. • Develop and maintain high-quality resources for client integrations, including API documentation, reference architectures, and implementation guides, ensuring a smooth client onboarding experience. • Cultivate strong relationships with technical stakeholders at client organizations, providing expert-level support throughout the integration process and troubleshooting any issues that arise. • Stay current with TRM’s evolving product features and technical dependencies to ensure alignment between client needs and TRM's product roadmap, advocating for enhancements when necessary. • Help scale the Solutions Architect function by mentoring junior team members and laying the foundation for team growth, contributing to hiring, training, and team development efforts.

Requirements

• Professional experience in pre-and post-sales roles, such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer, with at least 2 years of experience managing or leading teams. • Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences, demonstrating how complex solutions can meet their business goals. • Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch. • Comfortable scripting in one more languages to help build PoCs for customers or prototype APIs (e.g., Python, Javascript) • Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks independently while maintaining attention to detail. • High initiative and a proactive approach to identifying opportunities for improvement, both in technical solutions and team processes. • Bonus: Previous software development experience in backend web development is highly preferred. • If not in the DC metro area, up to 25% of travel will be required.

Benefits

• Additionally, this role may be eligible to participate in TRM’s equity plan.