Head of Customer Success

23 hours ago

Apply Now

Receive Emails with Similar Jobs

Truevo

WebsiteLinkedInAll Job Openings

E-Commerce Merchant Services • Mobile Point-of-Sale (mPOS) • Card Payment Processing • Virtual Point-of-Sale (vPOS)

51 - 200

Description

• As the Head of Customer Success, you'll lead the charge in ensuring our clients exceed their goals with Truevo • Requires a strategic leader with a proven track record in managing customer success teams • Partnering with leaders across the Truevo business to ensure effective delivery of outstanding customer experience • Lead, coach and manage a team of Customer Success Managers • Develop detailed expertise in Truevo products • Act as the voice of the customer within the company

Requirements

• 8+ years of experience in customer success or account management • At least 3 years in a leadership role within a technology or SaaS company in the financial services sector • Preference for Acquiring and/or Payment Gateway experience • Problem-solver, with the ability to navigate complex challenges • Driven by data to drive customer success strategies • Able to work at all levels from C-Level executives to technical and non-technical contacts • Proven track record of leading customer success teams to drive business growth • Exceptional interpersonal and communication skills • Passion for building trust and strong relationships with customers and team members • Strategic thinker with the ability to glean insights from customer interactions and data