TrustYou
TrustYou is a company that provides a suite of platforms and tools designed to enhance customer experience and data analytics for businesses, particularly in the hospitality industry. Their offerings include a Customer Experience Platform (CXP) that helps clients collect feedback and respond using AI, a Customer Data Platform (CDP) for unifying customer profiles and purchase behaviors, and other AI-driven solutions like chatAI for customer engagement. TrustYou aggregates data from over 1 million accommodations and partners with 100,000+ businesses worldwide, offering insights that help validate initiatives and improve customer satisfaction. They focus on providing actionable, data-driven insights that enhance marketing, reputation management, and customer relations.
online reputation management • hotel reputation management • online reputation monitoring • reputation management • reputation marketing
Key Account Manager
January 24
TrustYou
TrustYou is a company that provides a suite of platforms and tools designed to enhance customer experience and data analytics for businesses, particularly in the hospitality industry. Their offerings include a Customer Experience Platform (CXP) that helps clients collect feedback and respond using AI, a Customer Data Platform (CDP) for unifying customer profiles and purchase behaviors, and other AI-driven solutions like chatAI for customer engagement. TrustYou aggregates data from over 1 million accommodations and partners with 100,000+ businesses worldwide, offering insights that help validate initiatives and improve customer satisfaction. They focus on providing actionable, data-driven insights that enhance marketing, reputation management, and customer relations.
online reputation management • hotel reputation management • online reputation monitoring • reputation management • reputation marketing
📋 Description
• TrustYou is on a mission to help make guests happy!. We achieve this goal by offering three complimentary platforms powered by hospitality AI. • Customer Experience Platform (CXP) helps to improve the hotel quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market the reputation. • Customer Data Platform (CDP) merges and masters your data and turns insights into effective marketing, personalized communication and higher customer lifetime value. • Our Agent Platform gives personalized recommendations and fast answers for frequent direct bookings and lower operational costs 24/7. • TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou at www.trustyou.com • We trust you make an impact! • At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginner’s mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy! • Position: Key Account Manager - APAC • Location of the role: Singapore (Remote) • As the Key Account Manager - APAC at TrustYou, you will be facing and solving new challenges every day. Our Key Account Managers are responsible for building strong client relationships and presenting our new features and products to customers. • Our ideal candidate is a talented and innovative person who will have a proven track record of building successful client relationships, excellent communication skills, strategic thinking, problem solving skills and excellent negotiation skills.
🎯 Requirements
• A minimum of 3 years experience in Account Management • Degree in Tourism/Hospitality or strong knowledge of Hospitality industry • Excellent interpersonal skills with colleagues and clients • Excellent verbal communication skills and closing skills • Possess the personal qualities of a winner (as part of the team) – self-motivator, energetic, persistence, confident decision maker • Excellent verbal and written communication skills in English & Mandarin • Experience with a SaaS is a plus • Ambitious and willing to develop skills and knowledge in the field of hospitality • Willingness to travel
🏖️ Benefits
• Working in a global, diverse, and collaborative team • Flexible working hours allowing you the freedom to shape your work-life • Remote-friendly environment and budget for home office equipment • On-going career development, training, and coaching • Six days for learning & development • Celebrate in style at our team events (in-person and virtually) • Social benefits and perks based on location
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