Customer Success Associate

3 days ago

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Turquoise Health

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💰 $20M Series A on 2022-05

Description

•The Customer Success Associate (CSA) role is a critical position within the Turquoise Health Customer Success team, designed to prepare team members for advancement to the Customer Success Manager (CSM) role. •CSAs are involved in key areas that bridge customer support with strategic account management, and lead projects which ensure that customers receive value while engaging with the Turquoise Health platform and product suite. •This role serves as the foundation for developing the competencies required to be successful in the CSM role at Turquoise Health, including strategic account management, revenue forecasting, customer engagement, effective communication, and retention strategy. •To be successful in this role, it is recommended that you have prior customer success experience with customers in healthcare, revenue cycle, hospital billing/coding, or a general knowledge of supporting customers in the SaaS space.

Requirements

•Bachelor’s Degree in Business, Healthcare Management, or related field •At least 3 years of experience in a customer-facing role, preferably within healthcare, SaaS, or consulting •Strong foundation in customer success principles, technologies, and processes •Proven ability to work collaboratively across various teams and communicate effectively with diverse stakeholders •Demonstrated proactive problem-solving skills with a strong commitment to customer satisfaction •Effective ability to convey ideas and information, concisely, and persuasively to a variety of audiences •Highly motivated individual with a desire to grow professionally

Benefits

•Competitive pay with equity options •Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options •Company-sponsored disability & life insurance •Unlimited PTO •401(k) + 4% Matching •Fully remote work + flexible working hours •$750 work-from-home setup budget •Paid quarterly in-person co-working weeks •Quarterly $150 co-hanging stipend to meet up with coworkers •Monthly $100 health and wellness benefit •Generous paid family leave