Director of Clinical Care

October 19

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Measurement-Based Care  • Matching clients and clinicians  • Hybrid care (in-person and virtual)  • Time-limited care  • Clinical community 

201 - 500 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $23M Series B on 2019-08

Description

• Committed to delivering exceptional quality work • Passionate about mental health • Low ego and outcome-oriented • Deeply empathetic • Pragmatic • Dedicated to practicing culturally competent care and inclusive leadership • Lead a team of Managers and/or Senior Managers and a distributed organization of Clinicians to foster a clinical culture that engages and retains high-quality, high-performing clinicians and clinical leaders • Oversee client care within your clinical team and manage staff (e.g., evaluating clinician performance, clinical consultation, crisis management, ensuring org-wide goals) • Use data to drive decision making to design and implement Clinician and clinical leader performance and development plans • Deliver on key performance indicators, including but not limited to utilization, clinician engagement and retention, etc. • Control all aspects of team performance for team(s) within purview including: planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. • Direct, design, implement and support company roll-outs of clinical processes and procedures while working collaboratively with cross-functional stakeholders across the company • Monitor adherence to legal/ethical guidelines, internal policies, and quality standards • Lead with cultural competency and foster a culture of inclusion and belonging • Communicate the needs and priorities of the clinical team to internal partners and share progress with clinical team • Manage a small panel of 1-2 ongoing clients or regular consult sessions to assist in matching with appropriate service and clinician • Champion the use of technology, data, and feedback-informed care in clinical practice • Develop and deliver on clinician professional growth and engagement initiatives • Provide clinical guidance around escalated client issues • Collaboratively build an exceptional client customer experience • Lead on company or division strategic initiatives including working with collaborative partners to develop pilots and clinical team roll outs • Act as a clinical thought leader across departments to influence key stakeholders and move company initiatives forward • Balance clinical judgment with business acumen to drive decision making and weigh risks • Drive change processes across the organization; anticipate and plan for barriers while leading with empathy

Requirements

• An active license in clinical psychology (PhD or PsyD from an accredited university) or LMFT/LCSW/LPCC/LMHC/LICSW • 4 or more years (6 or more years preferred) of experience managing a team, including 2 years experience managing other managers. • Experience leading large (75+ reports), remote, distributed teams in a data-driven and fast-paced/start-up environment with demonstrable experience in driving results and sustained improvement, building teams, and developing people • Exceptional clinical skills: expertise in managing clinical crises, providing substantive case consultation, navigating ethics issues, and providing great client experiences • Robust critical thinking and problem-solving skills • Experience and interest in incorporating clinical diagnostic and assessment instruments (e.g., PHQ-9) to monitor client progress and treatment outcomes • Excellent technology skills: online calendar management and software (e.g., Google Drive sheets, docs, slides) • Knowledge of and history of maintaining HIPAA standards of privacy and confidentiality • Adhere to policy, procedures, and professional code of ethics • Provide exceptional care to clients in a secure and confidential space over HIPAA compliant platforms

Benefits

• Ample paid time off to relax and recharge including a Winter Office Closing: Christmas Day through New Years Day • Comprehensive medical, dental and vision insurance coverage • Annual professional development stipend to support your learning & growth (plus monthly time for training too!) • Annual subsidized company contributions to your healthcare FSA • Wellness stipend to encourage and support a well-rounded healthy lifestyle • Full malpractice insurance coverage and licensure fee reimbursement • Paid parental leave and lots more