Director, Client Experience - Integrated Marketing

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Unlock Health

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marketing • healthcare marketing • managed care consulting • payor relations • healthcare advertising

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

Description

• Unlock Health is seeking a passionate and results-driven Director, Client Experience. • Responsible for managing new and existing integrated marketing-based accounts and the internal CX team(s). • Deliver strategic insights, build integrated marketing plans, execute campaigns and projects flawlessly. • Coordinate internal team members and grow and retain accounts through upsell and cross-sell. • Oversee a portfolio of client accounts, ensuring positive health and financial performance. • Client engagement and relationship building, internal team leadership and development, fostering cross-team collaboration.

Requirements

• Bachelor’s degree in business, marketing, or related field • 7+ years of experience in account management, client services, or related field • Excellent communication, interpersonal, and problem-solving skills • Demonstrated ability to deliver results and exceed expectations • Remote staffing, but ability to travel as necessary for key meetings

Benefits

• Competitive Salary • Health, Dental and Vision benefit packages to fit all types of lifestyles • Life, Short- and Long-Term Disability Insurance paid 100% by the company • FSA / HSA Options • 401(K) with a generous company match program • Flexible Paid Time Off (aka- unlimited) • Paid Parental Leave • Hybrid and Remote work schedules available • Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) • Employee Referral Program