Association Management Support Specialist

Yesterday

🇺🇸 United States – Remote

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

Apply Now

Receive Emails with Similar Jobs

Vantaca

WebsiteLinkedInAll Job Openings

Association Management Software Solutions • Community Association Management Operating System • Fully Mobile Application • Customized • Real-Time Communication

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 $5M Venture Round on 2022-02

Description

Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry. We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Requirements

Handle incoming customer inquiries via phone, email, Zendesk, etc. Provide basic product information and assistance Log customer interactions and resolutions in the system Escalate complex issues to higher-tier support when necessary Consistently deliver excellent customer service by meeting company-wide service level agreements regarding client response time Utilize customer relations and support technologies to manage and understand the client's needs and perspective Collaborate with colleagues and managers to find the best solutions to client matters Learn how to identify and analyze trends in support requests to aid in resolving client needs while establishing process and product improvements Become a Vantaca subject matter expert through the completion of content specific certification courses.

Benefits

Medical, Dental, Vision kick in day one. Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year). 401K with Company Match. Remote Flexible - come to the office when needed. Great parental leave benefits. Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023). Named on Inc 5000 Vet 100 Private Companies list multiple years in a row. 2021 Winner of Coastal Entrepreneur Award, Technology Category. Active employee-led Culture Committee. Ongoing industry and professional development trainings available to all employees. Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.