Customer Support Specialist

5 days ago

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Vantaca

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Association Management Software Solutions • Community Association Management Operating System • Fully Mobile Application • Customized • Real-Time Communication

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 $5M Venture Round on 2022-02

Description

•The Customer Support Specialist is a key component of Vantaca’s unwavering commitment to the customer experience by helping further establish our reputation as a company that offers excellent customer support. •Their work orientation is driven by being a self-starter motivated by task accomplishment, both individually and collaboratively. •They will work closely with team members to resolve customer queries, recommend solutions, and guide product users through features and functionalities. •The Customer Support Specialist is a dynamic problem solver that isn't afraid to push boundaries and think beyond what is expected and supports a team of talented individuals to do the same.

Requirements

•Handle incoming customer inquiries via phone, email, Zendesk, etc. •Provide basic product information and assistance. •Log customer interactions and resolutions in the system. •Escalate complex issues to higher-tier support when necessary. •Consistently deliver excellent customer service by meeting company-wide service level agreements regarding client response time. •Utilize customer relations and support technologies to manage and understand the client's needs and perspective. •Collaborate with colleagues and managers to find the best solutions to client matters. •Learn how to identify and analyze trends in support requests to aid in resolving client needs while establishing process and product improvements. •Become a Vantaca subject matter expert through the completion of content specific certification courses.

Benefits

•Medical, Dental, and Vision kick in day one. •Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year). •401K with Company Match. •Remote Flexible - come to the office when needed. •Great parental leave benefits. •Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021, 2022 and 2023). •Named on Inc 5000 Vet 100 Private Companies list multiple years in a row. •2021 Winner of Coastal Entrepreneur Award, Technology Category. •Active employee-led Culture Committee. •Ongoing industry and professional development trainings available to all employees. •Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.